Livestream Co and Webcasting Livestream
Trading names of Launch TV Pty Ltd — ABN 68 679 910 939
– Webcasting Livestream — corporate and government events — www.webcasting.com.au
– Livestream Co — weddings and funerals — www.livestreamco.com.au
Last updated: [22-06-2026]
This document constitutes the complete Terms and Conditions and Services Agreement (“Agreement”) between Launch TV Pty Ltd, trading as Webcasting Livestream (for corporate and government events) and Livestream Co (for weddings and funerals) (together “Livestream Company”, “we”, “us”), and the client named in the booking confirmation (“Client”, “you”). It applies to all bookings made via either of our websites, by email, or through our booking and quoting system (Studio Ninja), and governs all livestream, webcasting, and video production/recording services (“Services”) for weddings, funerals, corporate events, government events, and other functions. By accepting a quote or booking confirmation through Studio Ninja, paying a deposit, or otherwise proceeding with a booking, the Client agrees to be bound by these Terms in full.
1.1 Livestream Co and Webcasting Livestream provide livestreaming, webcasting, and video production services. Webcasting Livestream provides these Services for corporate and government events. Livestream Co provides these Services for weddings and funerals. Both operate under, and are bound by, this single Agreement, supplying pre-production, production, post-production, livestreaming services, and all necessary equipment for the booked event (“Broadcast”). Robert Roytel will serve as the main contact and producer for the project.
1.2 Livestream Co is granted full production and editorial control over all aspects of the pre-production, production, and post-production of the Broadcast.
1.3 All bookings are subject to availability and are confirmed only upon receipt of payment (deposit or full payment, as applicable) and acceptance of these Terms.
2A. Webcasting Livestream — Corporate and Government Events
2.1 A 50% deposit is required to confirm a corporate or government event booking. The balance is due on the day of the event, or within one (1) day following the event, unless alternative payment terms (e.g. purchase order terms) are agreed in writing at the time of booking.
2.2 Quotes and availability are subject to change until confirmed in writing by both parties.
2B. Livestream Co — Weddings and Funerals
2.3 Weddings: 50% deposit required to confirm booking. Balance due 3 days prior to the event.
2.4 Funerals: 100% payment required upfront and is non-refundable due to exclusive resource allocation.
2C. All Bookings
2.5 Payments may be made via bank transfer or credit card. Credit card payments are subject to a merchant processing fee, which is applied automatically by our payment processor/card merchant at the prevailing rate. This fee is set and charged by the card merchant, is outside Livestream Company’s control, and is non-negotiable and non-refundable. Clients wishing to avoid this fee may pay via bank transfer instead.
2.6 Livestream links and event landing pages can only be issued once the deposit (or full payment, where applicable) has been received.
2.7 Final Broadcast videos, raw files, and/or hard drives are released only upon payment in full. Any additional requests or add-ons resulting in extra fees will be invoiced after the Broadcast and are due within 30 days.
2.8 Cancellations made within 3 business days of booking are eligible for a full refund (except funeral services, which are non-refundable per Clause 2.4). After this period, deposits are non-refundable, except where Livestream Company must cancel due to illness or unforeseen circumstances, in which case a full refund will be provided.
3.1 The Client warrants they have the legal rights to anything Livestream Co will record, livestream, and/or edit, including photos, videos, music, graphics, or other materials supplied for use in the Broadcast.
3.2 The Client will provide any PowerPoint slides, videos, photos, branding guidelines, or other required materials at least 48 hours prior to the Broadcast. Late delivery may result in materials being excluded from the Broadcast.
3.3 The Client shall reimburse or indemnify Livestream Co for any loss or damage to equipment caused by the Client or its guests or employees.
3.4 The Client is responsible for providing accurate event details and timely delivery of materials needed for the event.
4.1 Livestream Co requires a minimum of 1.5 to 2 hours of venue access immediately prior to the scheduled event start time, to allow for equipment setup, bump-in, connectivity testing, and redundancy checks. This is the standard minimum and is non-negotiable for events of ordinary complexity.
4.2 Where the event involves additional complexity — including multiple presenters, remote/virtual participants, multi-camera setups, audio integration from multiple sources, or live audience coordination — Livestream Co may require a longer setup window, to be confirmed in writing at the time of booking.
4.3 It is the Client’s sole responsibility to confirm and secure this minimum access time directly with the Venue, and to advise Livestream Co in writing no later than 7 days before the event of the exact access time available. The Client must not rely on assumptions about Venue availability and must obtain written confirmation from the Venue itself.
4.4 Where the Client is unable to secure the required minimum access time, the Client expressly acknowledges that this materially increases the risk of technical failure, signal issues, and incomplete setup, and that Livestream Co’s liability for any resulting failure or degradation of the Broadcast is governed by Clause 7 (Malfunction; Limitation of Liability) and is not a failure of service by Livestream Co.
4.5 Any venue access delay, restriction, or change occurring on the day of the event that is outside Livestream Co’s control (including the Venue denying or reducing access previously agreed) is treated as a cause reasonably beyond Livestream Co’s control under Clause 7, and does not constitute a breach of this Agreement.
5.1 Live streaming quality and reliability depends entirely on the internet connection available at the Venue. Livestream Co’s standard requirement is a dedicated hard-wired (or, where unavailable, dedicated wireless) internet connection with a minimum upload speed of 10 Mbps. Wherever possible, Livestream Co will request this connection from the Client or Venue in advance.
5.2 Where a dedicated wired connection is not available at the Venue, Livestream Co will rely on mobile carrier (4G/5G) connectivity as a fallback. The Client expressly acknowledges, agrees, and accepts the following:
CARRIER NETWORK DISCLAIMER — NO LIABILITY
Livestream Co is not liable, under any circumstances, for any failure, interruption, degradation, buffering, dropout, delay, or non-delivery of the livestream broadcast caused by carrier network performance — including, but not limited to, low signal strength, network congestion, coverage limitations, infrastructure faults, maintenance outages, or general service interruptions on the Telstra or Optus 4G or 5G mobile networks, or any other mobile carrier network used as a primary or fallback connection. This exclusion applies regardless of cause, including (without limitation): poor signal reception at the Venue, building materials or structural interference affecting signal, high network congestion due to event attendance or surrounding usage, carrier-side outages or faults, or any change in carrier service quality between the time of booking and the time of the event. The Client acknowledges that mobile carrier networks are operated by third parties (Telstra, Optus, or other carriers) entirely outside Livestream Co’s ownership, control, or responsibility, and that Livestream Co makes no warranty or guarantee of livestream signal quality, continuity, or availability where carrier connectivity is used.
5.3 This disclaimer does not affect the separately recorded video file, which is captured locally and independently of internet/carrier connectivity, and will be delivered in full where recording equipment functions correctly — regardless of livestream signal quality or interruption.
5.4 Right to Cancel the Livestream Component. Where, on the day of the event, carrier signal strength is too low to support a stable broadcast, and the Venue is unable to provide either a hard-wired or wireless internet connection of at least 10 Mbps upload speed, Livestream Co reserves the right to cancel the livestream component of the event. This is because such connectivity failure is entirely outside Livestream Co’s direct control and broadcasting is not technically possible under these conditions. Where this occurs:
(a) Livestream Co will still proceed with filming and recording the event (see Clause 5.3), where this remains possible;
(b) Livestream Co will notify the Client as soon as reasonably practicable that the livestream component cannot proceed;
(c) the cancellation of the livestream component in these circumstances does not constitute a breach of this Agreement by Livestream Co, and any remedy is limited as set out in Clause 7 (Malfunction; Limitation of Liability), recognising that the cause was outside Livestream Co’s control.
5.5 Livestream Co will use the Client’s nominated Content Delivery Network (CDN) account (e.g. Facebook, YouTube) for the livestream. Streaming to additional CDNs will incur an additional charge and may require higher bandwidth.
5.6 Where practicable, Livestream Co will test available connectivity (wired and/or cellular) prior to the event and will advise the Client of any material risk identified during testing, so the Client can make an informed decision about proceeding.
6.1 By accepting a quote or booking confirmation through Studio Ninja, paying the deposit, or proceeding with the booking, the Client confirms they have read and understood:
(a) the minimum venue access and setup time required under Clause 4;
(b) the internet connectivity arrangement for the event (wired or carrier fallback) and the carrier network disclaimer under Clause 5;
(c) that Livestream Co bears no liability for issues arising from reduced setup time, venue access restrictions, or carrier network performance (Telstra, Optus, or otherwise).
6.2 Where the Client proceeds with the event without raising any written objection to the arrangements above, this will be treated as acceptance of this Agreement, including Clauses 4 and 5, by conduct.
7.1 Livestream Co cannot foresee every instance of electronic or technical abnormality. As with any electronic equipment, the equipment used for recording, livestreaming, switching, and editing may occasionally malfunction without fault on the part of the operator, and such malfunction may interrupt the livestream and/or recording.
7.2 Livestream Co is not responsible, and not in breach of this Agreement, for audio, video, or streaming problems arising from: technical/equipment issues; carrier or internet connectivity (including the matters set out in Clause 5); restricted venue access or setup time (Clause 4); or any other cause reasonably beyond Livestream Co’s control, including acts of God, utility failure, transmission failure, or Venue-imposed restrictions.
7.3 Where Livestream Co nonetheless fails to deliver the livestream component of the Broadcast, or delivers it in a materially degraded form, due to a cause within Livestream Co’s reasonable control, Livestream Co’s liability is limited to a refund of the fees paid for that specific failed component only — not the full Broadcast fee — particularly where other components (such as the recorded video file) were delivered in full.
7.4 No refund or compensation of any kind is payable where the failure or degradation was caused or contributed to by:
(a) the Client or Venue failing to provide the minimum setup/access time under Clause 4;
(b) carrier network performance, including the matters described in Clause 5 (Telstra, Optus, or any other carrier, 4G/5G or otherwise);
(c) any cause reasonably beyond Livestream Co’s control as described in Clause 7.2.
7.5 Livestream Co will not be liable for any indirect, incidental, or consequential damages — including disappointment of attendees, reputational impact, or loss of opportunity — arising from the use of our services. Total liability, where it arises at all, is strictly limited to the amount paid for the specific service component affected.
7.6 In the event of catastrophic equipment failure, Livestream Co will attempt to use back-up equipment (if available) for a single-camera livestream and/or record in-camera for archival and editing purposes.
7.7 Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
8.1 Following the event, Livestream Co will provide the Client with a soft copy of the event recording via a download link (“Delivered File”).
8.2 Livestream Co will host the Delivered File for a maximum of three (3) months from the date it is made available for download. After this three-month period, Livestream Co may delete the Delivered File from its hosting and storage systems without further notice, and is under no obligation to retain it.
8.3 It is the Client’s sole responsibility to download and store their own copy of the Delivered File within this three-month period. Livestream Co strongly recommends downloading the file promptly and creating a backup copy (e.g. external hard drive or personal cloud storage) upon receipt.
8.4 Livestream Co is not responsible, and bears no liability, for any loss of footage, inability to access, or unavailability of the Delivered File beyond the three-month hosting period. No refund, re-supply, or compensation will be provided where the Client fails to download the file within this timeframe.
8.5 Raw footage and project/editing files (where distinct from the Delivered File) are retained for up to three (3) months after delivery of the edited video, after which they may be deleted. Clients should inquire about additional short- or long-term storage options, where available, before the conclusion of the Broadcast.
8.6 Where physical media (e.g. hard drive) is provided as part of the agreed Services, this is supplied once, upon completion of the Broadcast and receipt of final payment. Replacement of lost or damaged physical media after delivery may incur an additional fee.
9.1 The Client warrants it has the legal rights to anything Livestream Co will record, livestream, and/or edit, including photos, videos, graphics, music, or other supplied materials.
9.2 Music Copyright and Licensing. The Client acknowledges that any music played, performed, or incorporated during the Broadcast — whether selected by the Client, a presenter, a band, a DJ, or any other party at the event — may be protected by copyright. It is the Client’s sole responsibility to obtain any licences, clearances, or permissions required to use that music, including for streaming or publishing the Broadcast on public networks and platforms such as YouTube, Facebook, Instagram, or any other CDN or social media platform.
9.3 Livestream Co is not responsible, and bears no liability, for any copyright infringement, claim, takedown, monetisation block, audio mute, or account action arising from music used during the Broadcast, including where this occurs after the Broadcast is published or streamed to a public network. This applies regardless of whether the music was selected by the Client, a third party engaged by the Client (e.g. celebrant, DJ, band), or played incidentally at the Venue.
9.4 Livestream Co cannot be held responsible for any claims arising from Broadcast shut-down, audio muting, content ID matches, or removal by an internet supplier, CDN, or social media platform due to copyright infringement (including music). It is the Client’s responsibility to ensure no copyright — including but not limited to music copyright — is infringed during the Broadcast, particularly where the Broadcast will be made available on public platforms.
9.5 The Client agrees to indemnify and hold Livestream Co harmless against any claim, loss, damage, fine, or legal cost arising from a copyright infringement (including music copyright) connected to the Broadcast.
9.6 The Client and Livestream Co both hold exclusive rights, ownership, and copyright to all finished produced videos, subject to Clause 9.2–9.5 above. Livestream Co reserves the right to use created materials for marketing and promotional purposes, in any form, unless the Client requests otherwise in writing.
10.1 You agree not to misuse this website or attempt to access servers or interfere with site functionality. All text, images, and design on this website are protected by copyright and may not be copied without permission.
11.1 This Agreement represents the entire agreement between Client and Livestream Co. The Client warrants they have legal capacity to enter into this Agreement and, if acting for a company, are authorised to bind that company.
11.2 This Agreement may only be modified in writing — including by email or via an updated quote or booking confirmation issued through Studio Ninja — agreed by both parties.
11.3 If Livestream Co fails to comply in any way with this Agreement, its liability is limited to refunding the fees paid for the specific service or component not delivered, subject to Clause 7.
11.4 If the Client fails or refuses to pay any moneys due, the Client is liable for additional collection costs incurred by Livestream Co, including court costs and reasonable legal fees.
12.1 The Client may cancel this Agreement at any time prior to midnight of the third business day after the date of this Agreement, subject to Clause 2.
13.1 Livestream Co and Webcasting Livestream operate as a national business, providing Services to clients and at venues across all states and territories of Australia. Regardless of the state or territory in which the event, Venue, or Client is located, this Agreement is governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland for any disputes arising from this Agreement.
13.2 Each clause of this Agreement is severable. If any part is found invalid, null, or void, this does not affect the validity or enforceability of the remaining clauses.
By accepting the quote, invoice, or booking confirmation issued through Studio Ninja — or by paying the deposit and proceeding with the booking — the Client agrees to all the information, fees, and terms contained in this Agreement, including the venue access, setup time, internet connectivity arrangements, carrier network disclaimer (Clause 5), and music copyright/licensing responsibility (Clause 9) confirmed above.
No physical signature is required. Acceptance through Studio Ninja, or proceeding with the booking after these Terms have been provided, constitutes binding agreement to this Agreement in full.
